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People are frustrating at times. Each person comes to the table with his or her own feelings, ideas, biases, values, and unique personality.

How do we ever get things done?

We all have access to wonderful process improvement systems and methodologies, such as Lean, Kaizen, and Six Sigma, but they repeatedly fail to live up to expectations because of the people element.

Dale Carnegie said that success in business is 15% technical ability, while 85% is the ability to deal with and impact people.

In this workshop, we will equip team members and leaders with all the skills necessary to make things happen - to effectively execute and get jobs done!

The People Side of Process Improvement provides incite into team culture and the practical tools for designing a plan and moving that plan to successful completion.

During this full-day seminar, we will work on:

• Understanding why change gets accepted and what causes it to fail
• Engaging all team members, resulting in across-the-board commitment to projects
• Building company culture that supports people so they can succeed
• Breaking through barriers of apathy
• Cross-generation teams - Millennials (Gen Y) to cynical GenXers to aging Baby Boomers - to bridge that generation gap
• Learning to motivate team members and maintain energy during long projects
• Dealing with negative and difficult team members with grace and patience
• Leadership skills to carry the project through roadblocks and breakdowns
• Coaching people (you are coaching or you teach people how to coach)

Who will benefit the most?

Team Leaders and Supervisors: The toughest job in the company. You need to bridge management's plans and the front line's skills.

Project Managers: Gain the skills to Influence without Position Power.

Small Business Owners: Your skills are technical and focused on your business. Advance your people and leadership skills so that your employees will support your goals.

Front Line Team Members: Frustrated that the leaders can't seem to "get it together"?Equip yourself with the tools to help you function harmoniously and make a contribution - despite the chaos.

Lean Leaders and Six Sigma Black Belts: Add the Human Equation to your skill set so that your projects produce the results you know are possible.

The Dale Carnegie(r) organization has been helping people develop solid and effective leadership skills since 1912.

Price Details:

Dale Carnegie® Graduate price $209 (GST Included)

Dale Carnegie® Non-Graduate price $269 (GST Included)

Team Rate: 6 can attend for the price of $209 / person. (GST Included)

Fee includes full day of coaching, training & materials.

Visit us at the Carnegie Junction blog!

Please note: This is a 1-day seminar training session.

For enhanced coaching, accountability, follow-up and ROI coaching please visit us at www.dalecarnegie.ca.